Our team is always on hand to help and answer any burning questions with absolute clarity. With this in mind, below are a few of the most commonly asked questions we’re asked. If you can’t find the answer you need, simply fill in the quick form and we’ll get back to you sharpish.
HOW DO I GET TO THE VOX?
The short answer is easily, thanks to our handy central location... Head to our Your visit page for all the finer details.
WHAT’S THE PARKING SITUATION?
Ample parking is available on site at the NEC within a short walk from Resorts World. The exact location will usually be confirmed to you prior to any event or appointment but feel free to get in touch should you have any questions or if you require any special arrangements.
WHAT ACCESSIBILITY SUPPORT DO YOU OFFER?
An infrared induction loop audio system is operated through the venue for visitors with hearing impairments. Wheelchair access is available throughout the Vox, as well as Resorts World as a whole. Lifts up to the second floor can be found on the ground floor next to Las Iguanas. Unisex, wheelchair-accessible toilets are also available throughout the Vox and Resorts World. For location details, please speak to your Event Manager.
IS MEDICAL ASSISTANCE AVAILABLE?
We always have trained medical staff available in the event of an accident or incident. Just ask the nearest Vox team member for immediate assistance.
DO YOU PROVIDE FREE WI-FI?
Absolutely. Just connect to _The Vox Client Wi-Fi via your smart device as soon as you arrive.
DO YOU OFFER A CLOAKROOM SERVICE?
Our innovative cloakroom barcode system means you can dump your bags and coats safe in the knowledge they’ll be safely returned in double-quick time.
CAN I SMOKE AT THE VOX?
Sorry, smoking is not permitted within Resorts World Birmingham, as required under the Health and Safety Act, unless it’s in the designated areas. This also includes vaping and e-cigarettes. If you break these rules you could face a fine of £200.
CAN YOU RECOMMEND A HOTEL?
We can suggest several, many of which are right on our doorstep. Take advantage of our HotelFinder service to secure the best rates.
ARE CASH MACHINES AVAILABLE?
You’ll find the nearest cash machines on the ground floor of Resorts World, next to the escalators.